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Quality problems (DOA) 

If the item arrived broken, damaged or with defects, please contact us within 3 days from the delivery date and then follow the instructions shown in our 3 Days Product Guarantee. 

Return unsatisfactory product

If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.

Note:

-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.

-You will be responsible for all shipping fees incurred.

Received the wrong item

You can: 

1) Exchange it for the new correct item; 

OR

2) Return it for a full refund. 

Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.

Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.

Size does not match

We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.

1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.

2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.

3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return. 

Color does not match

The precise color of the items may vary depending on the specific computer screen, the settings and the lighting conditions. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item in the wrong color you can follow the same procedure as detailed in the section above “Received the wrong item“.

Notes：

- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

- You are also liable for any import duties or taxes incurred during the return process.Click here to view more.

Shipping methods

The total estimated time needed to receive the order is shown below:

The total delivery time is calculated from the moment the order is placed until it is delivered to you. The total delivery time is divided into processing time and shipping time.

Processing time: Time needed to prepare the item to be sent from our warehouse. This includes preparing your products, checking quality and packaging for shipping.

Shipping time: Time to travel from our warehouse to your destination.

We provide FREE DELIVERY worldwide, WITHOUT MINIMUM purchase required for all orders on zmall.pl. You can also choose the preferred shipping methods as part of the shipping method during the order process. In the case of accelerated delivery, an additional payment for shipping should be returned. zmall.pl offers different shipping methods for you: